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Integrating Non-Microsoft Technologies with Service Manager
The flexibility of Microsoft System Center Service Manager (SCSM) stems from its ability to help you turn any organizational process into a standard, templated workflow. When you really think about it,...
View ArticleBest Practices for Working with Microsoft System Center Service Manager
IT administrators can do a lot with Microsoft System Center Service Manager (SCSM) to improve its functionality out-of-the box. You can get a head start by following these best practices that help...
View ArticleCommunity Open Floor: Creating Efficiency with Learning, Short Cuts, Advice...
Productive, active conversation is happening in the Community Open Floor Discussion Group, particularly from newly joined members and others seeking help. Welcome to all, and thanks to those who are...
View ArticleHow to Work with Relationships in PowerShell
Following setup in parts 1-5 of this PowerShell series, Cireson Product Manager Adam Dzyacky ties everything together in this blog, with an emphasis on relationships and extracting meaning from data....
View ArticleIntroducing Tikit, Cireson’s New Microsoft Teams-based Service Desk Solution
One exciting announcement to come out of INNOVATE 2022 is Tikit, Cireson’s new IT service desk solution built exclusively for Microsoft Teams. This gives Cireson Service Manager Portal (SMP) customers...
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INNOVATE 2022 Post-Event Guide
We’ve all experienced the rush of attending a great conference. There is a volume of exciting information presented, but it’s often difficult to recall specific details afterward, much less put them to...
View ArticleExpand SCSM Functionality with Tikit Integration
One of the most exciting things about Tikit, Cireson’s new Microsoft Teams-based IT service desk solution, is that it’s not an either / or proposition for Service Manager Portal (SMP) customers. Tikit...
View ArticleLooking for Simplicity Outside of SCSM? Migrate to Tikit by Cireson.
Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven...
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Tikit by Cireson: Integrate vs. Migrate Guide
Following our announcement of Tikit by Cireson at INNOVATE 2022, we’ve shared a lot about the two paths for adding Tikit to your IT arsenal. For some organizations integration with SCSM might make...
View ArticleITIL Processes: Managing Incidents, Requests and Changes
This blog was updated from its original version, Life Beyond Incident Management, published on January 24, 2019. Feeling good about implementing IT incident management in your organization? Rightfully...
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